|
I N
B R I E F |
|
Allocate
call costs to employees, divisions, departments,
tenants, clients, customers, projects & matters |
|
Add
margins to calls for efficient cost recovery |
|
Analyse
the cost of mobile phone calls & of providing
support to your customers |
|
Determine
the number of exchange lines required |
|
Ensure
service levels on inbound calls are being met |
|
Analyse
information about answering times |
|
Locate
peak calling times during the business week |
|
Follow
up lost calls |
|
Integrated user guide
|
|
|
Callista Multifunctional is a
sophisticated, powerful, easy-to-use call management
system which can be seamlessly integrated with any PABX
type to track and allocate all telephone/fax/internet
calls to help you manage your telephone costs, eliminate
telephone abuse and to manage PABX operator performance
and trunk and extension utilisation. |
|
|
|
Powerful reporting features
incorporate data and graphs for maximum information and
maximum impact. The system's automatic report
scheduler lets you schedule reports with minimum effort
and can be activated daily, weekly, monthly or for any
user-defined time period. User-created Crystal
Reports can also be incorporated in the system's menu. |
|
Automatic scheduled backups
maintain your system's security and the integrity of your data
while the system's automatic On-Line Update from the web
ensures your system, pricing tables, PABX drivers and on-line
user guide are downloaded and installed seamlessly keeping
your system always up-to-date.
|
|
