Using Callista Hospitality

Main toolbar

Reports toolbar

Callista's menus

Callista Hospitality icons

Hints and tips

Reservations Pad

Other things you need to know . . .

Callista Call Processor

Cables & connection

Configuring the Call Processor

Configuring general parameters

Selecting logging options

Logging calls via a serial port

Logging calls to a file

Logging calls via an IP address using TCP/IP

Logging calls via an IP address using Telnet

Removing & replacing access codes

Removing & replacing dialling prefixes

Setting up the location of call archives

Monitoring communications from the PABX

Monitoring the PABX

Monitoring calls via the Call Processor

Automatic call recovery

Using the Restore Calls Wizard

Other features of the Call Processor . . .

Continuous operation

Taking the Call Processor off-line

Automatic housekeeping

Using the Trace option

Special Call Processor parameters

Configuring special PABX drivers

Configuring the generic PABX driver

System setup order

Configuring operating parameters

Entering your Licence Keycode

Configuring default settings

Selecting system default settings

Selecting default settings for output forms

Setting up company information

Setting up call processing options

Displaying system options

Output forms

Customising system confirmation letters

Customising MS Word templates for confirmation letters

Customising MS Word templates for Reservation Confirmation Letters

Pricing margins

Setting up pricing margins

Changing pricing margins

Deleting pricing margins

Guest types

Setting up guest types

Changing guest types

Deleting guest types

Departments

Setting up departments

Changing departments

Deleting departments

Extensions

Generating extensions automatically

Setting up extensions manually

Changing extensions

Deleting extensions

Room types

Setting up room types

Changing room types

Deleting room types

Rooms

Customising the Rooms window

Setting specific off peak days

Setting regular off peak periods

Making changes to specific off peak days

Making changes to regular off peak periods

Special dates

Setting the Time Zone on your PC

Setting up special dates

Changing special dates

Deleting special dates

Charges

Setting up a charge list

Changing charges

Deleting charges

Trunks

Setting up trunks (exchange lines)

Changing trunks (exchange lines)

Deleting trunks (exchange lines)

Guest Wizard

Configuring the Guest Wizard

Setting up companies & contacts

Setting up private guests

Changing private guests to company contacts

Changing company contacts into private guests

Checking guest history

Deleting guests

Configuring the Reservation Pad

Making reservations

Making reservations with the Check-In Wizard

Printing a guest registration form

Printing/faxing/e-mailing reservation confirmations

Making reservations with the Today option

Making reservations with the Reservation Pad

Moving reservations

Making changes to reservations

Cancelling reservations

Group reservation rules

Making a group reservation

Printing a guest registration form

Printing/faxing/e-mailing reservation confirmations

Allocating guest names to subordinate reservations

Moving group reservations

Making changes to group reservations

Adding reservations to a group reservation

Consolidating individual reservations into a group reservation

Removing reservations from a group reservation

Viewing notes for group reservations

Viewing pricing details for group reservations

Setting a reservation as the Master Account

Allocating charges to individual rooms

Changing the charging model for a group reservation

Checking in a group reservation

Cancelling group reservations

Checking out a group reservation

Checking out a group simultaneously

Checking out a group individually

Using check in

Checking in a reserved room

Checking in non-reserved rooms

Checking in a group

Managing rooms

Viewing reservations

Setting special room functions

Setting wake up calls

Verifying commands to the PABX

Billing your guests

Setting up accounts & account names

Adding transactions to accounts

Making changes to invoice items

Making adjustments to checked out invoices

Moving transactions to another account

Customizing invoices

Previewing and printing invoices

Previewing an invoice

Printing an invoice without checking out

Exporting invoices to PDF

E-mailing invoices

Paying outstanding invoices

Viewing daily statistics

Guest check-out

Checking out a group

Checking out a group simultaneously

Checking out a group individually

Viewing occupancy rates

Using the Search Wizard

Searching tips and rules

Searching by Company Name or Guest name

Searching by guest address

Searching by guest phone number

Searching by reservation number

Searching by invoice number

Searching by voucher

Searching on a balance greater than a specific amount

Searching on a total greater than a specific amount

What is Price Modification ?

Pricing definitions

Customising call rates

Setting up customised call rates

Setting up details of customised call rates

Applying customised call rates

Call discounting

Setting up call discounts

Setting up call discount details

Applying call discounts

Customising percentage price increases

Setting up percentage increases on calls

Setting up percentage increase details

Applying percentage increases to calls

Minimum/maximum rates & limits

Setting up min/max rates & limits

Setting up details of max/min rates & limits

Applying min/max rates & limits to calls

Rounding call pricing

Setting up price rounding

Setting up price rounding details

Applying rounding to calls

Rounding phone calls after tax is applied

Changing carriers

Selecting a new carrier

Setting up new carrier pricing

Applying new carrier pricing to calls

Changing the source exchange

Selecting the source exchange

Selecting call pricing from a source exchange

Applying pricing from the source exchange

Maintaining security on numbers dialled

Setting up digit limits

Selecting digit limit details

Applying digit limits

Creating separate call records

Setting up separate call records

Setting up separate call record details

Applying separate call records

Monitoring calls with the Call Monitor

Using the Call Monitor

Customising the call monitor

Modifying call details

Managing the calls file

Restoring calls

E-mailing call archives

Clearing processed calls

Copying weekly archives to diskette

Zipping & unzipping weekly archives

Viewing weekly call archives

Deleting weekly call archives

Replacing the calls file

Using exchange codes

Configuring the exchange codes table

Displaying comparative carrier pricing

Locating exchange codes

Producing reports

Report groups

A step-by-step guide to producing a report

Scheduling reports

Starting the Report Scheduler

Scheduling reports

Organising your favourite reports

Extracting guest e-mail addresses

On-Line Update

Configuring On-Line Update

Scheduling automatic on-line updates

Manual on-line updates

Upgrading manually using the Callista Controller

Upgrading manually using On-Line Update

Uploading files with On-Line Update

Controlling routine functions

Archiving

Database clean-up & invoice archiving

Backups

Scheduling automatic backups

Manual backups

Restoring backups

On-line updates

Scheduling automatic on-line updates

Manual on-line updates

Activating bi-directional links with your PABX

Configuring the BDI

Synchronizing the time on your PABX & PC

Troubleshooting the BDI

Troubleshooting the Siemens HiPath BDI

Troubleshooting BDI IP connection problems

Troubleshooting BDI serial port problems

Using PABX Advanced Settings

Using the Debug & Trace options

Troubleshooting the Samsung iDCS100/500 BDI

Troubleshooting BDI serial port problems

Using the Debug & Trace options

Testing BDI commands

Adding BDI commands

Deleting individual BDI Commands & Records

Deleting multiple BDI commands & records

Viewing room properties

Logging the PABX off

Using Callista as a marketing tool

Creating bulk e-mail guest lists

Creating marketing material using Mail Merge

Printing bulk Guest Registration Forms

Printing bulk Reservation Confirmation Letters